We're looking for an enthusiastic and customer-focused colleague to join our Neighbourhood Services Team on an internal secondment as a Neighbourhood Services Officer.
This is an excellent opportunity for someone looking to develop their housing management experience, broaden their knowledge of tenancy and neighbourhood services, and make a real difference to the lives of our customers and communities.
As a Neighbourhood Services Officer, you'll play a key role in delivering high-quality housing management services, supporting tenancy sustainability, maintaining thriving neighbourhoods, and building strong relationships with customers and partner agencies.
If you're passionate about customer service, enjoy solving problems, and want the opportunity to develop your career within housing, we'd love to hear from you.
What you'll be doing
You'll be responsible for managing a designated patch of homes and neighbourhoods, ensuring customers receive a responsive and effective service. Key responsibilities include:
- Managing tenancies and supporting customers throughout their tenancy journey.
- Proactively managing neighbourhoods and communal areas, ensuring estates are clean, safe, well-maintained and issues are identified and addressed promptly.
- Conducting tenancy visits, audits and neighbourhood inspections.
- Identifying and addressing tenancy breaches, estate management issues and environmental concerns.
- Supporting vulnerable customers and signposting to specialist services where required.
- Processing and managing mutual exchange applications, transfers and other tenancy-related requests within agreed timescales.
- Working alongside colleagues and partner agencies to tackle anti-social behaviour, community safety concerns and environmental issues.
- Responding to customer enquiries, complaints and correspondence.
- Promoting digital services and supporting customers to access online services.
- Contributing to the continuous improvement of services through customer feedback and learning.
What we're looking for
We're keen to hear from colleagues who can demonstrate:
Essential
- Excellent communication and interpersonal skills.
- Strong customer service skills with a customer-first mindset.
- Ability to build positive relationships with customers, colleagues and stakeholders.
- Effective problem-solving and decision-making skills.
- Resilience and confidence when dealing with challenging situations.
- Good organisational skills and the ability to manage competing priorities.
- Experience working in a customer-facing environment.
- A basic understanding of housing management or social housing services.
- Proficiency in Microsoft Office applications.
- Must have full UK Driving License and access to own vehicle.
Desirable
Experience working within housing services.
- Understanding of tenancy management and housing law.
- Experience managing complaints and customer enquiries.
If you have any questions relating to the role, please contact Lewis Ticehurst, Neighbourhood Services Manager.
