We're looking for a Tenancy Sustainment Officer to join our Tenancy Sustainment team. This is an exciting opportunity to make a real difference to customers and communities by managing complex tenancy sustainment cases, including anti-social behaviour, hate crime, domestic abuse, safeguarding concerns and hoarding.
Working closely with customers, colleagues and partner agencies, you'll take a proactive approach to preventing tenancy breakdown, resolving tenancy breaches and improving customer outcomes. You'll manage cases from investigation through to resolution, using a combination of support, prevention and enforcement where appropriate.
We're looking for someone with experience of managing ASB or tenancy-related cases, a good understanding of housing and tenancy law, and excellent communication and problem-solving skills. You'll be resilient, customer-focused and committed to delivering positive outcomes for residents and communities.
If you're passionate about supporting customers and helping create safer neighbourhoods, we'd love to hear from you.
